FAQ — Frequently Asked Questions

Standard shipping typically takes 2-5 business days. Express shipping is available at checkout for 2-3 business day delivery.

Yes! Once your order ships, you'll receive a tracking number via email. You can track your package directly through our website or the carrier's site.

Tracking information can take 24-48 hours to update after your order ships. If it's been longer, please contact our support team.

Orders can be modified or cancelled within 2 hours of placement. After that, they're processed for shipping. Contact us immediately if you need to make changes.

Yes, all Lunessa sunglasses feature UV400 protection, blocking 100% of harmful UVA and UVB rays for complete eye safety.

Each pair comes with a premium protective case, microfiber cleaning cloth, and authenticity card.

Our frames are crafted from high-quality acetate and metal alloys, designed for long-lasting durability and everyday wear.

We photograph all products in natural light to ensure accuracy. However, colors may vary slightly depending on your screen settings.

We offer a 30-day return policy. Items must be unworn, in original condition, and include all packaging and accessories.

Email support@lunessa-vip.shop with your order number. We'll send you a prepaid return label and instructions within 24 hours.

Refunds are processed within 5-7 business days after we receive your return. You'll receive an email confirmation once processed.

Return shipping is free within the US. International returns are the customer's responsibility unless the item is defective.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.

All transactions are encrypted with SSL technology. We never store your payment information on our servers.

Clean lenses with the included microfiber cloth. For stubborn smudges, use lukewarm water and mild soap. Avoid paper towels or clothing.

Always store your sunglasses in the protective case when not in use. Avoid leaving them in hot cars or direct sunlight for extended periods.

While our sunglasses are water-resistant, rinse them with fresh water after saltwater exposure to prevent corrosion and maintain finish quality.