RETURNS & REFUNDS

We accept returns within 14 days of delivery. Items must be unused, unworn, and in their original condition with all tags attached. Please ensure the product is in its original packaging.

To initiate a return, please email us at support@lunessa.shop with your order number and reason for return. We will provide you with return instructions and a return authorization number.

Once we receive and inspect your return, we will process your refund within 3–5 business days. Refunds will be issued to your original payment method. Please allow additional time for your bank to process the refund.

We currently do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order for the desired product.

If you receive a damaged or incorrect item, please contact us immediately at support@lunessa.shop with photos of the issue. We will arrange for a replacement or full refund at no additional cost to you.

For hygiene and safety reasons, certain items cannot be returned once opened or used. This includes items marked as final sale or clearance items. Please review product descriptions carefully before purchasing.

Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping method to ensure your return reaches us safely.

If you have any questions about our returns and refunds policy, please don't hesitate to reach out to our customer support team at support@lunessa-vip.shop. We're here to help.