SHIPPING POLICY
Information about order processing and delivery times.
Order Processing
All orders are processed within 24–48 hours. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Delivery Times
- United States 2–5 business days (FREE shipping)
- Canada 7–12 business days
- Europe 7–15 business days
- Australia / New Zealand 7–15 business days
- Rest of World 10–20 business days
Shipping Costs
We offer FREE shipping on all orders within the United States. For international orders, shipping costs are calculated at checkout based on your location and the weight of your order.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package and see its estimated delivery date.
Address Issues
Please ensure your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If your package is returned to us due to an incorrect address, we will contact you to arrange reshipment at an additional cost.
Customs, Duties & Taxes
International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping costs and are the responsibility of the recipient.
Missing or Delayed Packages
If your package has not arrived within the estimated delivery time, please check the tracking information first. If there are no updates or your package appears lost, please contact us and we will work with the carrier to resolve the issue.
Contact Us
If you have any questions about our shipping policy, please contact us at support@lunessa-vip.shop